Find answers to some commons questions about products listed on our online store.

FAQ's for International Shipping:

FAQ's for Creative Recognition Awards / Fun Office Awards / WhatsApp Group Awards:

Do you ship outside India? If yes, to which countries do you ship to?

Yes. All items in our collection can be shipped anywhere in the world.

Is there an additional cost to ship outside India?

All orders within India qualify for free delivery. Shipping charges for orders outside India are computed during checkout.

Who pays For Customs Fees?

When a package ships internationally, it may be subject to import taxes, customs duties, and/or fees imposed (e.g. handling fees) by the destination country. These charges are typically due once the package arrives in the destination country.

In general, the buyer is responsible for paying the additional costs such as duties, taxes, and customs clearance fees. These charges can vary widely and are often based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country.

We can’t predict which of these fees, if any, will be applied. And we do not take responsibility for any additional charges that may apply after a purchase is completed.

How do I pay customs fees?

In most cases, our shipping partner (FedEx/DHL) should be able to help you with customs clearance. However, if your package is held at your local customs office, please contact them to find out the next steps in clearing the additional charges.

How long will my order take to reach me?

Most items get shipped out within a week. However, it's best to check the production lead times in the individual product description. We use FedEx and DHL to ship our products and in most cases, the items reach the destination in 3-5 business days after dispatch.

Would you also make custom designs with titles I provide? If yes, will I be charged for the custom design?

Yes, we do make custom designs based on titles shared by you. You can write in to sales@engraveawards.com to let us know. There is no extra charge for this service if you are ordering souvenirs. However, we do reserve the right to reuse the graphic/title for other customers.

In case you would like custom illustrations for badges, certificates, mugs; there would be a Rs. 500 fee for each design.

Can I change the title for a particular award? If yes, how do I specify the same while placing an order?

Yes, you can change the title. You can make the request by specifying it in the field titled "Special Instructions" on the Cart page during the Checkout process.

Can my company logo be added to the front of the award?

While the logo can be printed on the front, we do not recommend it as it adds clutter to the small front area carrying the content.

What is the size of the award?

4 inch wide x 6 inch tall / 1 inch thickness

Can I get the award in a different size?

No, we would not recommend changing the size of the award.

What is the material used in the award?

Cast acrylic.